City issues annual Citizen Satisfaction Survey
To gain insight on the lives of Airdrie residents, the City has issued the annual Citizen Satisfaction Survey.
“We use the survey to gather information from our residents on their satisfaction with the services provided by the City,” said Ryan Johnson, corporate strategy advisor, City of Airdrie.
With records going back as far as 1998, the City has used feedback collected from the survey to plan and inform future decisions.
Some of the topics of the questions include the top issues facing Airdrie, the quality of life for residents, if there has been an increase or decrease in satisfaction over the last 12 months, and what factors contribute to those answers.
“We break down what percentage of tax dollars fund the municipal versus the province, and based on that, we ask if they feel they’re getting a good value,” said Johnson.
“We also ask about satisfaction levels with specific City services like waste collection, police services, and public facilities such as Genesis Place and the Town & Country Centre. Generally, we like to keep the survey questions fairly consistent from year to year.”
There won’t be any specific questions pertaining to the pandemic, but the challenges of the past year could impact the survey’s results.
In 2020, a total of 92 per cent of survey respondents rated their quality of life as good or very good as an Airdrie resident, compared to 94 per cent in 2019.
“We always strive to see over 90 per cent satisfaction with quality of life in Airdrie,” said Johnson.
“We really pride ourselves on that high satisfaction rating year after year. That being said, we understand that 2020 was a very difficult year for many of our residents and businesses. We may see some downward trends in satisfaction, but the feedback is still very valuable to us – no matter what.”
If there are any obvious dips or spikes in the trends, the City will dig in further to analyze the cause.
“We are often able to identify the hot button issues,” said Johnson.
“Several years ago, health care was consistently the number one issue on the survey. Our City officials knew this and were lobbying for government support to provide 24-hour health care access. Once the Urgent Care Centre opened, we saw health care drop off the top of the list of main issues, which was great to see.”
In 2020, a few of the top issues reported by residents were lack of infrastructure to manage traffic congestion, increase in crime, rapid growth of the City, lack of access to health care, and high taxes.
A total of 63 per cent of survey respondents answered that traffic congestion was the number one issue facing the City of Airdrie.
“With the announcement of the 40th Avenue/QEII interchange being funded, we’re hoping to see the issue of traffic congestion fall of the top of the list,” said Johnson.
The City is expecting to receive between 600 to 800 responses through the online survey, which is open for anyone to answer.
A consultant will gather an additional 400 responses through surveys issued over the phone.
“We want to say thank you to anyone who has taken the time to answer the survey,” said Johnson.
“We greatly appreciate all of the responses we receive, and we’re looking forward to seeing the results.”
It will remain open until January 29, with the results to be presented to City Council in mid-March.